Privacy Policy

Introduction

Welcome to Fortello Lounge (referred to as "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

Personal Information

• Full name
• Email address
• Phone number
• Reservation details (date, time, number of guests)
• Special requests and preferences

Usage Data

• Pages visited on our website
• Time and date of visits
• Device type and browser information
• IP address (anonymized where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To process reservations: Confirm your booking and communicate with you about your reservation.
• To improve our services: Understand customer preferences and enhance your experience.
• To send promotional updates: Share information about events, special offers, and new menu items (only with your consent).
• To respond to inquiries: Answer your questions and provide customer support.
• To ensure security: Protect against fraud and unauthorized access.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party partners who assist us in operating our website and providing services (e.g., booking systems, email delivery).
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security audits and updates
• Restricted access to personal information

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing information online.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you.
• Correction: Update or correct any inaccurate information.
• Deletion: Request the deletion of your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Preference Cookies: Remember your preferences and settings.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, booking partners). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Fortello Lounge
info@fortellolounge.com
+256 709 251 727
Kampala, Uganda